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Probably the most important news for EU/Pro7 players ever...

 
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Probably the most important news for EU/Pro7 players ever...
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witchking42
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Post Probably the most important news for EU/Pro7 players ever... Reply with quote
https://forums.station.sony.com/soe/index.php?threads/soe-psg-important-faq-for-upcoming-player-migration-from-psg-to-soe.11500064443/#post-11500344237

tl;dr SoE are firing off ProSieben Games - yay!



Quote:
SOE/PSG Important FAQ for upcoming player migration from PSG to SOE

To our EU players,

We constantly review community feedback via all channels and want to thank you for your ongoing dialog. We wanted to let you know that Sony Online Entertainment and ProSiebenSat1. Games have jointly decided to migrate all PSG accounts for PlanetSide 2, DC Universe Online and EverQuest II back to SOE in the near future. Please take a moment to read the FAQ, and watch for updates as we iron out the details of the process!

As of today’s date (June 18, 2014), region locks have been lifted. New EU residents wishing to register should do so via SOE hosted sites.

On or about July 1, 2014, we will offer PSG players the opportunity to migrate their existing accounts to SOE account management, in order to continue playing SOE games. All earned status, characters and in-game coin will transfer with the account.

Your payment details and personal information will not be transferred. When a transfer is initiated, only the ProSiebenSat.1 Games account name, character information, Seven Cash balance, and other game-related data will be provided from PSG to SOE, exclusively for migration purposes. You will need to have an existing SOE Station Account or create a new SOE account, subject to SOE’s Terms of Service and Privacy Policy, in order to continue playing the games through SOE’s service. You will also be required to enter your payment details if you wish to make purchases through your SOE account.

After migration, EU players with existing memberships will be automatically upgraded to SOE All Access Memberships. All EU residents will have the opportunity to purchase All Access memberships at the same rate as the old, single-game memberships, and enjoy all SOE games as well as a monthly 500 Station Cash claim, marketplace discounts and many promotions.

In even more exciting news, SOE Player Studio (EQII, EQ, PS2) is also expanding its scope to include submissions from EU countries, starting with Germany, France, Denmark, Norway, Sweden and the UK. Testing of the new tax registration process is already well underway!

Lastly, we want to thank you all for your dedication to the games, your support and invaluable feedback. Please keep it coming so we can make this the best possible experience for you now and in the future.

ProSiebenSat.1 Games

Sony Online Entertainment


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Last edited by witchking42 on Wed Jun 18, 2014 11:35 am; edited 1 time in total
Wed Jun 18, 2014 11:31 am View user's profile Send private message
witchking42
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Post Reply with quote
Quote:
PSG/SOE MIGRATION FAQ


When will the region locks come down?
The region locks were released today, June 18, 2014. Residents of EU countries can now create accounts with SOE for ALL of our games. Please note that if you have an existing PSG account with characters you wish to keep, you will be given the opportunity to migrate your entire account later, on or about July 1, 2014.

Can I keep my account going as they are with PSG?
PSG will cease all hosting and support for SOE games as of July 1, 2014. This means you will no longer be able to log in to play using your current PSG account. You will need to complete the migration process to move it to SOE.

How do I switch from the PSG Launcher to the SOE Launcher?
When you log in with your PSG Launcher on or after the migration begins, on or about July 1, 2014, you will be redirected to allow you to migrate your account. At the end of that process, you will be provided with a link to download the SOE launcher for any of our games. We will also post these links in the FAQ and on Community forums.

How do I move my existing account and characters to SOE?
Starting on or about July 1, 2014, PSG will no longer manage SOE games in Europe. All existing customers in good standing who have an email address on record will receive an email from PSG on this date to advise how the account can be converted to SOE. We will also update the FAQ with the migration instructions for your convenience!

How long do I have to migrate my account?
You will have a 90-day window, currently estimated to run from July 1 – September 28 inclusive, in order to migrate your account from PSG to SOE.


What happens to my SevenCash when my account is migrated?
When you migrate your account to SOE, we will automatically convert your remaining SevenCash balance to Station Cash. It can then be used in ANY of our SOE games!

Will I still have access to all of my characters?
YES! You will be able to access all character data (including levels and items) that were on the PSG account at the time of migration.

I am a paid member within PSG. What happens to my membership status when I migrate?
All paid memberships will transfer with remaining time, and players with active memberships will automatically become SOE All-Access members! We hope you’ll enjoy exploring other SOE games! Among other benefits, SOE All Access members enjoy the ability to claim 500SC every month. Your first 500SC will be available immediately upon migration, and you will continue to receive this benefit as long as you remain an All Access member!

What happens when my current membership period comes to an end?
Before the end of your final billing period, you will need to add billing information on your SOE account in order to renew your membership. Remember, All Access offers you membership across ALL of our SOE games for one low price! Read more about the All-Access membership benefits here!

I have never spent any money with PSG - will I still be able to migrate my account to SOE?
Yes, we warmly welcome you to our SOE family! Your account will remain free, with the same access that you have enjoyed in the past. Full membership across ALL games is available at one low monthly price - read about the All-Access membership benefits across our games at this link!

What if I play other PSG games?
You will retain access to other PSG games on your current account. Your account will not be affected by the SOE game migration, other than losing access to SOE games. You will need to migrate to an SOE account in order to continue playing SOE games.

I already have an SOE membership for some games, and want to know if I can combine my PSG account with my existing SOE account.
We are sorry, but we are not able to combine accounts at this time. You may continue to maintain them as separate accounts. Character transfers between accounts owned by the same individual are available through the marketplace for EQII. We are currently working on a character transfer process for DCUO. Please watch for updates.

I am a PSG PlanetSide 2 player. Will my loyalty points transfer with me?
Every PlanetSide 2 member in good standing that migrates from PSG to SOE will be granted the maximum level of loyalty points currently available at the time of migration. If you do not renew membership after your current account expires, you will eventually lose these loyalty points, as all players do.

What happens to my personal account information?
Your personal information will remain with PSG and will not be transferred to SOE. SOE will receive very limited non-personal information from PSG such as account names and SevenCash balance, in order to link to your characters and convert game cash if you choose to migrate to our services.

What if I don’t want to become an SOE customer or just want my money back?
You will need to migrate your account if you wish to continue playing SOE games. We hope you’ll join us! If you would prefer to receive a refund for your SevenCash balance and time remaining instead, please contact PSG support via this link.

I have questions that aren’t covered in this FAQ. Who can I contact?

Please contact SOE Customer Service or PSG Customer Service with any concerns you may have! Please note that PSG will no longer support any aspect of SOE Games after July 1st, 2014.


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Wed Jun 18, 2014 11:32 am View user's profile Send private message
BuggerLugs
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Post Reply with quote
that's got to be good news for all you peasants

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Wed Jun 18, 2014 11:37 am View user's profile Send private message Send e-mail Visit poster's website
brune
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Post Reply with quote
Yay! One less thing for Tenz to rant about!

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Wed Jun 18, 2014 12:10 pm View user's profile Send private message Visit poster's website
witchking42
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Post Reply with quote
As a ProSieben pleb myself, I highly approve of this move.

Let's just hope that SoE migrates the accounts smoothly !!!

WK42

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Wed Jun 18, 2014 12:16 pm View user's profile Send private message
Masacre
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Post Reply with quote
HAH! This is one epic "I told you so" moment if ever there was one. How much did this endeavor cost SOE? I don't think there was a single person who thought the migration to PSG was a good idea. At least SOE had the balls to discontinue the arrangement this "early" unlike for instance EA/Mythic who kept their partnership with GOA until they lost almost all their subscribers. Perhaps now we will see a little less of these unprofessional third party EU companies weaseling their way into the MMO market. We can only hope.
Wed Jun 18, 2014 3:03 pm View user's profile Send private message
Tenz
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Post Reply with quote
A press release from Smedley:

"Hey you second class EU peasant gamers! We have conducted a blue-sky thinking exercise after our accountants told us we were going broke and now we want you back!

You money is really, really important to us and we are sure you will all forgive and forget the fact that we treated you like shit for the last two years!

Your friend,

Smed"

Fuck you Smed. Fuck. You.

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It's 106 miles to Naum, we've got a Skyguard, a full tank of gas, half a pack of cigarettes, it's dark and the gunner's wearing sunglasses
Wed Jun 18, 2014 6:41 pm View user's profile Send private message
witchking42
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Post Reply with quote
Migration was easy, however you need to download the full 9Gb game again :-(

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Wed Jul 02, 2014 8:39 pm View user's profile Send private message
Fooicus
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Post Reply with quote
witchking42 wrote:
Migration was easy, however you need to download the full 9Gb game again :-(


I just pointed it towards my old prosieben install and it was happy

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Quote:
"The only thing you can do with a rowntree's fruit pastille is chew."

I resent that comment, I can think of many other things to do with a fruit pastille
Wed Jul 02, 2014 10:33 pm View user's profile Send private message
Fooicus
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Post Reply with quote
Although my characters have disappeared

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Quote:
"The only thing you can do with a rowntree's fruit pastille is chew."

I resent that comment, I can think of many other things to do with a fruit pastille
Wed Jul 02, 2014 10:48 pm View user's profile Send private message
BuggerLugs
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Post Reply with quote
that sounds like an ini file for the launcher. it'll create new hopefully

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Thu Jul 03, 2014 11:39 am View user's profile Send private message Send e-mail Visit poster's website
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